Today Square announced three new features for sellers: Square Pickup, Offline Mode, and Inventory Tracking.
The new pickup feature on Square Market integrates with Square Register so sellers can fulfill customer orders in-person and online. Now sellers can run their rush hours efficiently and provide a better customer experience. The pickup feature is available to all sellers at a competitive 8% processing fee per order with an introductory offer at 2.75% through July 1, 2014. Consistent with all of Square’s tools, access and setup are free, and sellers receive payment the next business day.
Sellers in San Francisco and New York, from large, well-known establishments to local coffee shops and cafes, are already using pickup.
● In San Francisco, Souvla links to Square Market from their homepage and offer customers a great pickup experience. “We opened Souvla only three weeks ago and Square’s pickup has been an invaluable addition to our business. Countless regulars already order from our website on their phone or desktop. They can skip the line and have their order ready when they walk in the door,” said Charles Bililies from Souvla.
● In February, Uniqlo offered Square’s pickup tool to customers looking to pre-order Valentine’s Day gifts and pick them up in store.
● Customers at Bay Area Whole Foods Market stores pre-order sandwiches with Square’s pickup tool.
Offline Mode enables sellers to use Square’s mobile register, including accepting credit card payments, when temporarily without Internet connection. Square processes payments swiped offline when a connection is reestablished, keeping a consistent experience for the buyer and seller.
● Activewear company FlipBelt needed a way to take credit card payments at marathon expos and other fitness events with no connectivity. “Most systems I looked at that could take payments offline were just credit card terminals—they didn’t have the full point-of-sale functionality that Square Register does. One company that had what I needed quoted me nearly $20,000 for the system—it’s amazing that Square offers Offline Mode in a free app,” said Vice President of Operations Erik Jeffries.
As one of Square’s most requested features, inventory tracking gives sellers a free way to track their item stock when selling in person and online. Sellers manage their inventory in their web dashboard, including setting up stock alerts so they are never caught off guard by low inventory.